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Your Questions Answered

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Guarantees & returns

Do you offer a guarantee - can I get a refund if I'm not satisfied?

I’m dedicated to deliver you the best value possible. And, I want you to feel a 100% safe and be a 100% happy with your purchase. Therefore, I gladly accept returns and exchanges.

This is how it works: Contact me within 14 days of delivery. And, safely ship your piece of art back in the original packaging within 21 days of delivery.

 For all returns you’ll be refunded the amount of the artwork, but not shipping costs. Once I’ve received the print in perfect shape I’ll refund the order.

Shipping & payment

What are the shipping costs?

At this moment I do not charge shipping costs in Europe 🎉

If you live outside of the EU, you might have to pay additional taxes and duties upon delivery. These are the sole responsibility of the purchaser. If you live outside of Europe and are interested in buying one of the pieces of art, it’s easiest to just send me an e-mail at simone@simone-endert.com. I’ll look up all relevant shipping details and send them to you.

Is the shipping a 100% secure and save?

Yes. In the Netherlands I ship via PostNL. And, abroad I go for USPS Worldwide, GPS or DHL, depending on the destination. All art prints 

If the véry unlikely case occurs that your piece arrives damaged, please let me know a.s.a.p. I’ll get you a new piece out right away. Hope this’ll never happen – but you never know.

How long will it take my piece of art to arrive at my doorstep?

I have a 3-6 day processing time before your item is ready to ship. Orders typically take another couple of business days to receive once shipped. International orders take 2-3 weeks to arrive.

 I always try to get all my orders out in a timely manner, but sometimes the post office can take a little bit longer than expected.

 All shipping comes with tracking info, so you’ll know exactly when to expect your piece of art.

Do you also send to countries outside of Europe?

Yes, I also ship pieces of art outside of the Netherlands ánd outside of Europe. Please note that for international orders, any taxes and duties due upon delivery are the sole responsibility of the purchaser.

If you live outside of Europe and are interested in buying one of the pieces of art, it’s easiest to just send me an e-mail at simone@simone-endert.comI’ll look up all relevant shipping details and send them to you.

About the artworks

Can I see the piece of art offline as well?

Yes, some off the pieces are part of expo’s. The big paintings from the serie ‘Faces’ are currently up for show at Mogeen (Vijzelgracht 31, Amsterdam) & the art prints form the serie ‘Art x Coffee’ are shown at Back to Black (Van Hallstraat 268, Amsterdam).

How do I choose the best piece of art for me?

Choosing isn’t always easy! To help you out, the resource The 6 Secrets of Choosing the Right Art for Your Home might be perfect. Become an insider and you’ll get instant access.

Can I order an art print in different sizing?

Jep! Most art prints, if the original piece of art is big enough, can be custom printed to different sizing:

  • 21-29,7 cm (A4) – print price €32
  • 20-30 cm – print price €32
  • 29,7-42 cm (A3) – print price €39
  • 30-40 cm – print price €39
  • 40-50 – print price €60
  • 42-59,4 (A2) – print price €85

Just send me an e-mail (simone@simone-endert.com) to see if what you’re looking for is indeed possible.

Do you take custom orders?

Custom orders are welcome! Don’t hesitate to contact me by e-mailing to simone@simone-endert.com. Once we’ve agreed on all relevant details and both think we’re a good match, I’ll start creating your unique piece.

 Note that custom orders do require payment in full upfront before the item will be completed and sent.

Other questions

What if I have another question not listed here?

Than don’t hesitate and write me a message at simone@artfullperspective.com. I’d be very happy to help you!

 

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